Fulfillment Policy
At Social Scout, we are committed to delivering high-quality email marketing services to e-commerce brands. Below, you’ll find our policies regarding refunds and cancellations to ensure transparency in our partnership.
Refund Policy
Our goal is to drive significant revenue growth for your business through email marketing. If we do not achieve the agreed-upon revenue target as outlined in our service agreement, we will refund you according to the terms specified in that agreement.
Please note:
- Refunds are only applicable if Social Scout fails to meet the agreed revenue benchmark.
- Requests for refunds must be submitted in writing and will be reviewed in accordance with the terms outlined in your agreement.
- The setup fee (if applicable) is non-refundable.
Cancellation Policy
All Social Scout agreements operate on a 30-day cycle to provide flexibility while ensuring consistent service.
- You may cancel your service at the end of any 30-day cycle.
- To cancel, you must notify us at least 7 days before the end of your current cycle to avoid being charged for the next month.
- If you cancel before the end of a billing cycle, we are not obligated to issue a refund for that month’s payment, as our team has already dedicated significant time and resources to your account.
By engaging with our services, you agree to these terms. If you have any questions, feel free to contact us at [philip@socialscout.us]
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